Most Kazakhstanis Believe Officials Hear Citizens, Survey Says
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Almost 70% of Kazakhstanis believe the state hears its citizens, according to a new survey by the Kazakhstan Institute for Strategic Studies, Orda.kz reports.
The data was published by Gulnaz Kasimova, chief expert at KISI’s Public Opinion Monitoring Department, ahead of Civil Servant’s Day, which is marked in Kazakhstan on June 23.
The survey was conducted from April 10 to May 10, 2026. It covered 8,000 people over the age of 18 from 17 regions and the three cities of national significance — Astana, Almaty, and Shymkent.
According to the May 2026 survey, 69.9% of respondents believe the state hears its citizens. Of them, 28.4% said state bodies solve people’s problems, while 41.5% chose the answer “rather yes, listens.”
According to the civil service agency, more than 90,000 people currently work in Kazakhstan’s state bodies, from central ministry employees to district akimat specialists. In 2025, the number of civil servants stood at 91,555.
Kasimova noted that Kazakhstan continues to reform its state apparatus. In 2024, the authorities approved the Civil Service Development Concept for 2024–2029. Parliament also amended the law to speed up digitalization, change personnel selection rules, and strengthen the service management model.
Original author: Eva Golovintseva
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