State Agencies to Receive Top Score When Citizens Leave No Feedback
Photo: Orda.kz
From August 21, Kazakhstan will change how state agencies are evaluated for their handling of public feedback. If citizens submit no comments or suggestions at all, the agency will receive the highest possible score for that part of the assessment, Orda.kz reports.
The Ministry of Culture and Information has amended the methodology for collecting and evaluating public feedback on government projects and initiatives.
Each agency’s score will be based on two figures: the proportion of public suggestions it accepts and the proportion of comments to which it responds.
The methodology includes an unusual provision:
If no comments and/or remarks and proposals from citizens of Kazakhstan are received regarding government projects and initiatives, the ratio for comments or remarks and proposals shall be equal to one.
In other words, if citizens leave no comments, the agency’s response rate will automatically be treated as 100%. The same rule applies when no suggestions are submitted.
As a result, active public discussion could lower an agency’s score if officials fail to answer every comment or reject some of the proposals. A complete absence of feedback, by contrast, will not reduce its rating.
Citizens’ Appeals Will Determine Discussion Topics
State agencies will also be required to examine the issues raised in citizens’ appeals. Based on these complaints and suggestions, officials will choose topics for online conferences and polls on the Open Dialogue portal.
Government departments will continue to hold public discussions on budget programs and reports on their implementation. They must notify citizens of the discussion dates in advance and collect their comments.
Culture and Information Minister Aida Balayeva signed the order on July 31. It will take effect on August 21.
Original author: Alexander Zhdanov
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